Privacy Policy

1. Introduction

At NeuraService, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform.

2. Information We Collect

2.1 Personal Information

We collect:

• Email addresses
• Phone numbers (when provided for support)
• Company name and details
• User account information

2.2 Conversation Summaries

Important: We do NOT store full conversation transcripts. Instead, we create and store only brief summaries containing:

• Customer questions (summarized)
• AI responses provided
• Actions taken
• Unresolved issues

This approach minimizes data collection in compliance with GDPR data minimization principles.

3. How We Use Your Information

We use your information to:

• Provide and maintain our service
• Improve customer support quality
• Analyze usage patterns and improve our platform
• Communicate with you about service updates
• Comply with legal obligations

4. Data Retention

We retain conversation summaries for 30 days unless required by law to keep them longer. Account information is retained until you request deletion.

5. Your GDPR Rights

Under GDPR, you have the right to:

• Access: Request a copy of your data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Data Portability: Receive your data in a portable format
• Object: Object to certain processing activities
• Restriction: Restrict processing of your data

To exercise these rights, contact us at privacy@neuraservice.com

6. Cookies

We use cookies to enhance your experience. You can manage your cookie preferences at any time through our Cookie Settings.

7. Third-Party Services

We use European-based service providers including:

• Voice AI providers (EU-based)
• Cloud hosting (EU data centers)
• Analytics services (only with your consent)

All third parties are GDPR-compliant and have signed Data Processing Agreements with us.

8. Data Security

We implement industry-standard security measures including:

• HTTPS encryption for all data in transit
• Database encryption at rest
• Regular security audits
• Access controls and authentication
• Secure password hashing (bcrypt)

9. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or prominent notice on our platform.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights: